At Leaf & Berry, we are committed to delivering your orders promptly and ensuring our products arrive in excellent condition. Please review our shipping policy below.

Order Processing Time

• All orders are processed within 1-2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email once your order has been shipped, including tracking information.

Shipping Method & Delivery Time

• Standard Shipping: Delivery typically occurs within 3-5 business days after your order has been processed.
• Delivery times may vary depending on your location and unforeseen circumstances such as weather conditions or carrier delays.

Shipping Rates

• A flat rate applies to all orders, and any current promotions or free shipping offers will be automatically applied at checkout.

Order Tracking

• Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package..

Delivery Issues

• Damaged or Lost Packages: If your package arrives damaged or is lost during transit, please contact us immediately at support@leafandberry.com. We will work to resolve the issue by offering a replacement or refund as appropriate.
• Incorrect Shipping Address: Please ensure all shipping information is correct when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
• Failed Deliveries & Returned Packages: In cases where packages are returned to us due to unsuccessful delivery attempts, incorrect addresses, or refusal, we will contact you to arrange reshipment. Additional shipping fees may apply.

Order Modifications & Cancellations

• If you need to modify or cancel your order, please contact us as soon as possible at support@leafandberry.com. We will do our best to accommodate your request if the order has not yet been processed.