Frequently Asked Questions
Yes. Keep it refrigerated and use within 6 months.
Yes. Keep it refrigerated and use within 6 months.
We use real, whole ingredients including raw unfiltered honey, which still has its natural antibacterial and anti-inflammatory properties intact. No fillers, no processed junk. We also add herbs like astragalus and echinacea for a potent blend.
We use real, whole ingredients including raw unfiltered honey, which still has its natural antibacterial and anti-inflammatory properties intact. No fillers, no processed junk. We also add herbs like astragalus and echinacea for a potent blend.
Every day, not just when you're sick. Regular maintenance doses keep your immune system primed before illness hits. Think of it as daily support, not just a sick-day remedy.
Every day, not just when you're sick. Regular maintenance doses keep your immune system primed before illness hits. Think of it as daily support, not just a sick-day remedy.
Yes, however it is not suitable for children under 12 months due to the raw honey content.
Yes, however it is not suitable for children under 12 months due to the raw honey content.
At Leaf & Berry, your satisfaction is our top priority. We are committed to providing high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, please review our refund policy below.
Returns
- We accept returns on unopened and unused products within 30 days of the purchase date.
- To be eligible for a return, your item must be in the same condition that you received it, including the original packaging.
- Please note that perishable goods, such as elderberry syrup, are exempt from being returned once opened, unless the product is defective or damaged.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.
Late or Missing Refunds
- If you haven’t received a refund after 10 business days, first check your bank account again.
- Then, contact your credit card company or bank as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@leafandberry.com.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@leafandberry.com and provide details and photos of the damage.
Non-Returnable Items
- Gift cards
- Opened or used products (unless defective or damaged)
- Perishable goods once opened
- Items purchased on final sale or clearance
Return Shipping
- To return your product, please contact us at support@leafandberry.com for return instructions.
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
- If you received a damaged or defective product, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a refund.