Refund policy

At Leaf & Berry, your satisfaction is our top priority. We are committed to providing high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, please review our refund policy below.

Returns

  • We accept returns on unopened and unused products within 30 days of the purchase date.
  • To be eligible for a return, your item must be in the same condition that you received it, including the original packaging.
  • Please note that perishable goods, such as elderberry syrup, are exempt from being returned once opened, unless the product is defective or damaged.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, first check your bank account again.
  • Then, contact your credit card company or bank as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@leafandberry.com.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@leafandberry.com and provide details and photos of the damage.

Non-Returnable Items

  • Gift cards
  • Opened or used products (unless defective or damaged)
  • Perishable goods once opened
  • Items purchased on final sale or clearance

Return Shipping

  • To return your product, please contact us at support@leafandberry.com for return instructions.
  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

  • If you received a damaged or defective product, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a refund.